Refund Policy — Viventra (Slatepoint Digital LLC)

Refund Policy

Viventra is a brand of Slatepoint Digital LLC. This Refund Policy applies to all purchases made through https://viventra.health (the "Services").

Prescription Products — All Sales Final

Due to federal and state regulations, we cannot accept returns of prescription products for reuse or resale, and all sales of prescription products are final once your order has been approved by a licensed medical provider and processed for fulfillment by our partner pharmacy. However, if you feel we have made an error in the filling of your prescription, please contact us at hello@viventra.health and we will work with our pharmacy partner to resolve the issue promptly.

Medical Review Outcome

All treatment plans are subject to review and approval by an independent licensed medical provider. When you complete checkout, a temporary authorization hold is placed on your payment method — your card is not charged at that moment. If the reviewing provider determines that treatment is not appropriate for you, the authorization is released and the pending charge is automatically removed, typically within a few business days depending on your bank. You will only be charged if your treatment plan is approved.

Subscriptions and Recurring Plans

If you are enrolled in a recurring treatment plan (monthly, quarterly, or 6-month), you may cancel future renewals at any time by contacting us at hello@viventra.health or through your patient portal before your next billing date. Cancellations take effect at the end of the current billing period. Amounts already charged for the current period are non-refundable once the order has entered medical review or fulfillment, except as described in the "Medical Review Outcome" section above.

Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, is lost in transit, or does not match your prescription, please contact us at hello@viventra.health within 14 days of the expected delivery date. We will coordinate with our partner pharmacy to reship your order or issue a refund, as appropriate.

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